What data is collected via the Helpdesk Button?

The Helpdesk Button collects certain computer data in order to streamline the support process, and for your convenience. The scripts/packages run, and data collected are as follows:

  • Currently Logged in User Account
  • Computer name and hardware identifiers
  • Screenshots of your current screen and the last actions you took historically up to as many as 30 actions.
  • Network and WIFI connection information and diagnostics
  • Hardware status
  • Running processes
  • Recent Event Viewer logs
  • Recent website history

Our goal is to maintain your privacy and to only gather the key datapoints that will help us support you in the most efficient way. Your information is never sent to us unless you submit your request through the Helpdesk Button UI.

If you have any other questions about the data collected, contact us at 212-658-0995 or help@leveldesk.com

Your responsibility when using the Helpdesk Button:

It is your responsibility as the end-user to make sure you are not submitting private or confidential information through the Helpdesk Button UI when submitting your help ticket. We’ve taken precautions to securely store the information we’ve collected outside of the ticketing system your service provider uses, however, HIPAA, SOX, and other customer-protection federal statutes covering personal information standards still apply for information you knowingly submit over telecommunications.